We know that switching from one ISP (Internet Service Provider) to another can be inconvenient at times. VIP PowerNet is committed to helping you make this move as easily as possible. We recommend the following three-step process:

1. Sign up for VIP PowerNet account. You should do this before you cancel your current ISP.
2. Notify your friends of your change to VIP PowerNet, and let them know about your new VIP PowerNet e-mail address.
3. Cancel service with your current ISP. We have listed cancellation instructions below for many of the most common ISP's that people use.

AT&T WorldNet Service

You may cancel your AT&T WorldNet Service using any one of the following methods. Upon AT&T's receipt of your cancellation notice, they will cancel the service. No refunds will be provided for partial service months.

• To cancel online go to: http://www.worldnet.att.net/save/mainpage.html and follow the instructions.
• To cancel via fax, send the request to 1-800-310-8129.
• To cancel by mail, send a letter to:
  
  AT&T WorldNet Service
  Post Office Box 1923
  Morristown, NJ 07962
  
  If you choose to write or fax them, then write a letter saying that you would like to cancel your Internet account, and you no longer need to use their service. Don't forget to include your Account Number, Username, Password, Billing Address, Phone number, Last five digits of your credit card and other information that will help them serve you faster. Please sign the letter, and then mail it.
  
  
• To cancel by e-mail, go to: https://mailus.help.att.net/BridgePage and follow the instructions to fill out the e-mail form.
• To cancel by phone you can call their automated Interactive Response System by calling 1-800-400-1447 and follow the prompts.

Everyones Internet (EV1.net)

You may cancel your EV1.net Internet Service using any one of the following methods.

• To cancel by mail, send a letter to:
  
  EV1.net
  2600 Southwest Freeway, Suite 500
  Houston, TX 77098
  
  Write a letter saying that you would like to cancel your Internet account, and you no longer need to use their service. Don't forget to include your Account Number, Username, Billing Address, Phone number, First and last four digits of your credit card and other information that will help them serve you faster. Please sign the letter, and then mail it.
  
  
• To cancel by phone you can call their automated Interactive Response System by calling 713-341-7873 or 1-800-504-7873 and follow the prompts.

America Online (AOL)

You may cancel your AOL account using any one of the following methods. Your cancellation request will be effective within 72 hours of receipt. AOL will send you written confirmation. You will not be liable for any additional membership fees after cancellation (although you will be responsible for any other charges you may incur should you access the account prior to account deactivation.) If you cancel near the end of your billing period, you may be inadvertently charged for the next month's fee. In that event, contact AOL Billing at 1-888-265-8003 to have the charges reversed. No other refunds will be provided, and AOL reserves the right to collect fees, surcharges or costs incurred before your cancellation takes effect. There are three ways you can cancel your AOL account:

• To cancel by phone, just call their Member Services Representatives at 1-800-827-6364 or 1-888-265-8008.
• To cancel by mail, send your request to:
  
  America Online
  P.O. Box 1600
  Ogden, UT 84401
  
  
• To cancel by fax, fax your request to 1-801-622-7969.
  
  Be sure to include with your cancellation request, your full name, address, phone number, and America Online master screen name (the primary user name on your account). If you choose to write or fax us, please include the nature of your request and your full name, phone number and address. Additionally, for account security purposes, please provide ONE of the following:
  
  
  • the primary Billing Contact's AOL screen name or
  • the last four digits of the current payment method used for this account (for your security, only the last four digits please) or
    
  • the answer to your Privacy Question (if you have already established a Privacy Question and Answer).

Earthlink

You may terminate your Earthlink account at any time and for any reason by providing notice of intent to terminate to EarthLink by:

• Registered or certified mail, return receipt requested addressed to:
  
  EarthLink Inc.
  1375 Peachtree St. Level A,
  Atlanta, GA 30309
  
  
• To cancel by phone, just call their Customer Service at 1-800-890-6356, select Option# 2.

Microsoft Network (MSN)

You may cancel your MSN account by calling their Customer Service at 1-800-221-7779, select Option# 3.

NetZero

You may cancel your NetZero account by calling their Customer Service at 1-866-841-1442.

PDQ.net

You may cancel your PDQ.net account by calling their Customer Service at 281-404-4335, or 1-800 -232-4335.

WT.net

You may cancel your WT.net account using any one of the following methods:

• Call them at 713-965-0485, and they will issue you a cancellation tracking number for your confirmation.
• Go to their On-line Cancellation Form.
  
  https://adm2.wt.net/members/cancelReq_members.phtml
  
  Please give them your username, password, and the personal information you gave them when you originally signed up the account. Also tell them if you want the account terminated immediately, at end of your billing period, or at a specific date. Please check back with them in a few days to make sure your account has been cancelled.